Accredited Credit Counseling Services

Credit advisory services accredited

I' m so glad that I called the credit consulting firm for a free consultation. Management of debt (30 November 2011) 1.1 This is the official answer of the Consumer Credit Advisory Service (CCCS) to the inquiry of the Business, Innovation and Skills Committee Inquiry into Debt Management. It would be a pleasure for Mr CCMS to give further explanations on any aspects of this reply and is ready to submit verbal proof to the Committee if necessary. 2 1.

2 CCMS is the UK's premier debtor organisation.

He talks to the UK authorities as Britain's biggest supplier of sovereign credit advisory services and the only large non-profit supplier of non-statutory credit managed services (DMPs) in the UK, accounting for more than 30 per cent of UK DMPs. In 2010, CCCS assisted over 400,000 individuals solve their own debts.

During 2009, we supported half a million poeple, almost 2,000 every year. Charities are currently managing the repayment of almost 3. 6 billion of unfunded debt. £3. With 800 full-time employees, we offer a truly exceptional phone call experience, offering high level customer care from ten locations in England, Scotland, Wales and Northern Ireland.

In 1993, 4 CCCS launched DMPs in the UK as a philanthropic answer to a great need in society. They have become an integral part of British credit counseling over the last 18 years. This DMP allows those who can pay back their debts in a cost-effective, adaptable and equitable way to both the borrowers and their lenders.

Our goal is always to help our customers repay their debts in a timely and reasonable way that is appropriate to their specific circumstances. We always offer consulting, consulting and redemption plans: 6. 1. CCCS is financed by all large commercial and credit institutions and does not receive government funding.

Bondholders undertake to make a fair contribution to CCCS's financial services for those who are at risk. 7 Fair value financing means that the lender, not the borrower, is responsible for advising on the loan. Neighborly love has refunded 1. 5 billion to believers since 1993.

Approximately only 10 per cent of the services we deliver are Fair Share, but that is enough for us to help nine out of ten individuals for whom a desktop publishing service is not the best option. Through the free consultation and assistance of BCCS, customers only get to reimburse what they have owed and can reimburse their debt faster.

Additional assistance we provide comprises measures for homes faced with insolvency or forced expropriation, and special assistance for endangered borrowers, such as those with psychological difficulties and the self-employed. Aimed at expanding to help individuals as needed, 9CCS has been able to quickly intensify its activities in reaction to the economic downturn to cover the 35 per cent rise in service demands.

Individuals who turn to credit card processing firms (DMCs) are often overindebted, fragile and in despair for help in overcoming their own pecuniary problems. As a result, many are inclined to make fast choices about complicated and often unusual debts rather than poking around. While there is almost no pricing sensibility for credit services, borrowers generally go with the first business they find, regardless of their capacity to offer appropriate counsel.

2. Second, indebtedness rarely occurs in isolated situations, but is associated with other, often turbulent, occurrences such as sickness, separation or inactivity. Research by MCCS shows that as indebtedness increases, so does people's receptiveness to publicity and willingness to talk to believers decreases. Budgets in dire straits find it hard to understand why one of their believers should help if they have several different types of lender liabilities.

3. One of the CCCS's objectives is to welcome the government's intent to raise greater visibility of unbiased, free credit counseling resources [Summary of replies, 5.38]. Persons in pecuniary difficulties must have "access to the appropriate credit counselling and support they need at the moment they need it". We believe that promoting free of charge debit services should be a core element of the new Money Advisory Service (MAS), which is in charge of co-ordinating credit counseling to better help those in need.

Commenting on 4 MAS, we are currently discussing MCCS: We aim to see a more effective mixture of supply chains (online, phone and face-to-face), better partnerships and stronger free trade support as the best place for rest. One of the main advantages of the integrated services provided by ACCS is that customers can make lower payments and settle their debt more quickly (cf. 5.3 and Appendix A).

The 5CCS has the ability to help many more individuals by phone or on-line. Now our unmatched on-line consulting services, Debt Remedy, provide the most appropriate solutions for nearly half of our customers and have effective unlimited potentials. In addition to the significant impact on costs of switching to other media (the mean costs of a face-to-face meeting are 265; phone 51; on-line 3), there is a growing preference among them.

Thanks to the financial benefits that have been achieved by ACCS, the organization has been able to build new relationships to help more individuals with uncontrollable debts. 6 Recently, Citizens Advice entered into a strategy alliance with Citizens Advice. Our partner allows customers from 80 offices to take advantage of our unrivaled assistance and back-up system to repay payments to debtors through a creditor repayment mechanism.

This means that offices receive some of the money CCCS gets from creditors, while employees are free to focus on more fragile individuals who need expanded assistance. Long-standing partnership with the Money Advice Trust (National Debtline) and the Limavady Community Development Initiative has created an important resource for sustained financing of these two organizations.

3. Our goal with the Citizens' Consultancy Strategy is to enhance our capacities in the free enterprise and at the same time raise our profile so that we can help more ordinary souls. This shows how two working together agencys can guide individuals to the most appropriate advices by making sure that the most costly type of supply - personal counselling - is retained for the most needy - the most at-risk.

No one should have to turn to the field of chargeable credit risk for free consultation. Too many homes are poorly supplied by the present debtscape. The OFT's survey of 2010 debtors identified deceptive publicity as "the main area of non-compliance" with its guidelines.

It shows that many companies still maintain that their services are free when they are not. 2. 2 Persons in case of debts need better security, especially against the often unrelenting advertisement of daily TV channels. In the view of comments from the Commission, companies should be required to indicate the amount of charges as part of a more intelligent and open system of promotion.

Simultaneously, it should require a DMC to provide information to prospective customers about the provision of free services. Now 3 folks see Google as the first stop for information on how to resolve their debts issues. Yet the way ads are sold for search by keywords still gives companies with large ad spending a significant edge over philanthropic organizations such as Citizens Advice and CCCS.

Unjustified trading company exposure is clearly a concern - the last thing you want when looking for "free credit support" is to turn to a selection of charge loaders. Government should urge operators to ensure that borrowers can choose services that are free and unbiased.

The Office of Fair Trading (OFT) estimated that £250 million a year was earned by a DMC from over-indebted accounts. That is the biggest disadvantage for borrowers when free choices such as BCCS are readily available. 2. 2 Three fourths of debtor companies invite their fees in advance. Buyers are charged several hundred quid before they receive a consultation, which is equal to two month repayment.

The price structures guarantee companies fast returns and reduce borrowers' ability to repay their loans. Customers of charge loaders are paying more and it is taking longer to settle their bills. E.g. for a debt of £30,000, a customer of a typical indebtedness managing society would be paying almost 6,000 pounds extras in dues (over and above credit repayments).

As a result, the schedule would be extended by approximately 18 month over a free CCCS-DMP (see Appendix A). As a result, the effect of charges is amplified and the percentage of customer service charges they absorb is increased (and thus the DMC's advance prepayment advantage in terms of DMCs' income). Five utpfront honorariums promote a type of doing that has harmful effects on those in need.

It is imperative that governments and regulatory authorities work together to prohibit advance payments in the area of credit risk mitigation. The OFT requests all DMPs to be advised in the best interests of the consumer. The 2010 survey of the public debts business, however, found that businesses generally give "very bad" consumer advices.

Out of the OFT's 148 visit to public sector companies, only 12 were in compliance with the OFT Directives and the Consumer Credit Act. For too long, many providers have ignored the regulator's minimal requirements for equitable practices as laid down in its credit rating policy. Since the OFT's 2010 audit, 61 companies have been facing license challenges, but stricter license and enforcing requirements are needed.

Pursuant to Section 25 of the 1974 Consumers Credit Act, the OFT has a responsibility to make sure that only those who are competent and competent receive and maintain a license. Four new regulations established by the 2006 Consumer Credit Act give the OFT more guidance on how to evaluate a company's eligibility for a credit license.

Amendments to the regulatory authority's guidelines on credit risk managements go further, but more implementation is needed - although some recent advances have been made, only 14 credit approvals were withdrawn in the five years to 2010. According to 5CCS, the OFT must be better equipped to implement its current guidelines correctly.

It is proposed that a DMC wishing to be licensed under either D (Debt Adjustment) or E (Debt Advice) should be submitted to both the OFT (or accredited auditors) annually requesting a license and the OFT (or accredited auditors) annually reviewing the license. Increasing the minimum low royalty to around 20,000 would recover the costs of improving the scheme for companies active in these areas.

Often, persons applying to a chargeable entity are not confronted with the various liability and bankruptcy alternatives (OFT, paragraph 5. 8, p. 35). "A DMC does not give the advise or the answer that is in the best interest of the customer, but the one that is most lucrative for them.

"7 "7. 2. Consultation by collection societies is focused on DMPs and Individual Voluntary Agreements (IVAs), which are a source of income for the enterprise. For example, only a single corporate credit bureau offers debit relief orders (DROs), which are an important bankruptcy instrument to help those with little wealth and low income.

Unavoidably, there is some variation between the various types of credit solution - for example, some customers of our client business do not adhere to their own credit management plans for the entire duration of the contract, either because they become self-governing or because they are unable to pay back. Although on the surface appealing, the extension of the CFCS air sharing financing scheme to charge loaders threatens the full spectrum of customer need based debit arrangements.

6% For profits, businesses would still focus their advisory services on solving debts that enhance their bottom line - while benevolent organisations such as CCMS, which service all borrowers, are at stake. Just one in ten who turn to CRCS goes into a credit card scheme, other customers get social security cheques, personal accounts or credit card settlements such as DROs, none of which form the foundation for the financing we do.

Rather than build on what works, new evolutions in this area could diminish customer value and compromise the end-to-end services that many of us are trying to do. Seven companies of the group agree with the Government that not enough is known about the sector [summary of replies, 5.44].

Each year, the charitable organisation issues an annuity containing information on the number and nature of the proposed customer loan resolution, the number of established LMPs and the customers' mean DMP payment. Requiring merchants to disclose this kind of information would show the effects and scale of Kirschpick behavior.

In addition, the insolvency service should disclose breach ratios for IPAs to show whether they are undervalued. Education cannot take place piece by piece - the disclosure by the OFT of the range of bad advices strengthens the need for a nationwide skill that allows individuals to recognise that a single set sets of norms is being fulfilled.

It should be built on the Ofqual accredited certificate in financial and credit advisory services provided by CCCTB employees, a one-year course that provides the most specialised and pertinent education for credit counsellors. While welcoming the OFT's work to raise standards among the major consumer codes, the OFT is worried about the regulatory authority that is giving its credit ability to members of the major trading organisations through its consumer code approval process.

In November 2011, DEMSA sanctioned a member for posing as a free consultant - but the commercial agency refused to say which company had violated its regulations and acted in the interests of its member, not the consumers.

Conversely, a charitable organisation such as CCCS cannot register for a scheme authorised by the OFT and therefore cannot display the OFT emblem. This should help to make sure that borrowers are dealt with more uniformly, both by lenders and by paid ISPs. Inter-sectoral gatherings take place, with CCCS claiming that both lenders and credit managers should reach agreement on a number of strict covenants.

These include those who participate in payment solution tokens (see Section 9 below). However, in the lack of a sufficiently robust obligation on DMP suppliers to maintain unjust results for customers, the implementation of a regulatory blueprint may become necessary. The most urgent issue for about 30 per cent of customers served by CCCS is that there is no immediate response to their credit issues - none of the current fixes are appropriate.

9. To help these customers, in 2010 a model was developed by CMCS to examine whether the ability to make "token" payment to creditors for six month would give them the amount of free cash they need to manage their business. It was a successful system and proved to be an important emergency measure: in almost all cases, creditors ceased to add interest and fees or contacted customers - in fact, the introduction of a non-statutory moratorium [summary of replies, 5. 48] on customers via a custom payment based coccs system.

By the second half of 2012, however, a complete payment system for tokens - with periodic checks and longer-term schedules - is expected to be implemented by that time. Our aim is for those DMP -signed bondholders to undertake to accept payment of tokens, provided appropriate guarantees are in place. Our experience with payment tokens underscores the need to examine on a larger scale how best to help this most endangered group of customers.

However, the billing society expected to calculate a starting rate of two month's payment and a running rate of 15% of payment. Taking into account advance payment in the amount of two month's draft payment, a further period of two month to the DMP results for the collection agency. "The members must prove that they are acting exclusively in the interest of their customers.

They must help customers settle their debt as quickly and effectively as possible and not use high-pressure sales strategies. "If it is found that because of the seriousness of their situation, proposers are not able to afford administrative charges, members should refer these customers to non-profit advisory bodies where appropriate.

"The members of the THRF shall come closer to the decision on the debts on the basis of the determination of the best possible solutions and outcomes in relation to the debtor's situation, taking into consideration the interests of the debtor's debtors' lenders and proving to them that the proposed solutions presented on name of the latter are appropriate and attainable under the given conditions.

In cases where none of the solution seems appropriate under the conditions of the borrower, members of the German Redefining Fund should direct the matter to appropriate alternatives (e.g. non-profit). "Those provisions appear to be an acknowledgement that the primary interest of members of the DRC and DEMSA is in customers who are able to maintain a DMP or IVA (and thus generate an revenue flow for them), with the non-profit industry expecting it to serve all other customers.

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