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Current information | Data thievery
Urgently we investigate the stealing of client information between 22:58 BST August 21, 2018 and 21:45 BST September 5, 2018 from our website, ba.com, and our portable application. Among the information we stole were personally and financially identifiable information about clients making reservations and changes to ba.com and the airline's application.
There was no trip or pass information in the information. Our website is now functioning normally and the robbery has been notified to the government. When you believe that you may be affected because you made a reservation or payed to modify your reservation with a credit or debit at ba.com or the portable application between 22:58 BST August 21, 2018 and 21:45 BST September 5, 2018, we advise you to consult your local banking or credit management company and take their advise.
To apologize, we will contact all affected clients and we will keep them updated in the next few weeks. There will be no contact with clients requesting credit information, and such inquiries should be notified to the law enforcement agencies. Clients who rebooked or made changes to their ba.com or our portable application reservations between August 21, 2018 at 22:58 BST and September 5, 2018 may be affected.
It is recommended that all clients who believe they may be affected should consult their bank or credit provider and take their advices. How much information has been wasted? Face-to-face and pecuniary information of clients booking through ba.com and our portable application between 22:58 BST August 21, 2018 and 21:45 BST September 5, 2018 has been compromise.
There was no stealing of identity or trip data. This only affects those who have booked between these appointments. Name, invoice adress, e-mail adress and all credit cards were compromised. Has this only affected new postings or a single payments process within the affected timeframe? Affected were all payments on ba.com or our portable application from 22:58 BST 21 August 2018 to 21:45 5 September 2018 including.
Is my stored credit information secure if it was used for a reservation during that time? You may be affected if you made a transaction using a stored on ba.com credit cards or the portable application from 22:58 BST 21 August 2018 through 21:45 5 September 2018.
There were no Executive Club account compromises in the information heist. Were stored credit information obtained even if no transaction was made during this time? The stored credit cards information has not been compromised. If, however, you have made a transaction using a stored on ba.com credit cards or the portable application from 22:58 BST 21 August 2018 through 21:45 5 September 2018 included, you may be affected.
The information about the telephone number is gathered in a segregated part of the reservation procedure and is not used as part of the billing procedure so that it is not affected. Neither pass nor trip detail has been compromise. When you use Apple Pay through the portable application, your information is not at risk.
During the affected timeframe, I had a failure to make my payments - am I affected? Had you pressed the checkout on ba.com, the transactions would have taken place even if the result had been in vain and the information would have been at risk. It is recommended that all affected clients consult their bank or credit cards provider and take their advices.
Am I affected if I have made a free modification to my bookings but my credit information is stored in the reservations? You are not affected if you have made a free modification to your ba.com account and have not used your credit or debit cards as part of this transactions.
Does it affect tour operator' s bookings? This only affected postings or changes to postings made directly to ba.com or the wireless application between 22:58 BST August 21, 2018 and 21:45 BST September 5, 2018. Changing a reservation on ba.com and paying for an extra item, such as seating reservation or extra luggage, would affect these.
There were no bank account compromises in the heist. Am I receiving an e-mail about the stealing of my personal information, but only cancel a reservation during this period - am I affected? You are not affected if you cancel and refund ed your reservation between August 21, 2018 at 22:58 BST and September 5, 2018 at 21:45, you will not be affected.
Shall I call my local banking office or block my credit? It is recommended that all clients who have made reservations or made changes to their reservations through ba.com or the wireless application between 22:58 BST August 21, 2018 and 21:45 BST September 5, 2018 should consult their banking or credit provider and take their advices.
When I made a reservation on ba.com outside the season, I think my credit cards were broken - what should I do? Stealing information refers only to client transactions made or modified between 22:58 BST 21 August 2018 and 21:45 5 September 2018. It is recommended that all affected clients consult their bank or credit cards provider and take their advices.
Reporting the stealing of your data and credit requests to the authorities and asking for a number.
Should you ever get an e-mail or phone call alleging to be from us and request this information, please report it to us immediately. We have published the full particulars of the fraud we are known about on our Ba.com website safety page. There is also important information about safety that can help you, along with information about how you can notify us of new cases of fraud (or other emails/calls that affect you).
Protecting the privacy of our customers' information is something we take seriously and regret the concerns that this crime has sparked. And we will keep our clients up to date with the latest information. Nobody is torn out of their pockets by the crime of stealing ba.com's information and the airline's portable application.
Every client who has made a reservation between 22:58 BST 21 August 2018 and 21:45 BST 5 September 2018 will receive a refund for deceptive activities on their account as a consequence of directly stealing their details, and we will inform the trial on time. A 12-month credit assessment provided by a specialist in this area will be offered to any affected client worried about the effects on their creditworthiness.
You will be contacted directly by the affected clients for more information about this particular area. Nobody is torn out of their pockets by the crime of stealing ba.com's information and the airline's portable application. Will work through the entire lifecycle and inform our clients as soon as possible.
How do I reset my ba.com passphrase? Â ba.com and Executive Club account have not been compromised and your logins are secure. Recognizing that some clients are having problems intermittently when trying to recover their passcodes. What effect will this have on my reservations?