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Incorrect measuring device - Send As You Go - Help and Support
We know that it is disturbing if your payment as you go counter no longer works. It'?s not hard to miss charging your counter when you're working. When you run out of credit even though you didn't anticipate it, you may have missed the basic fee and payment for all your debts.
We' re lending you an ambulance loan so you can keep going until you can recharge. To find out what to do, use the Casualty Credit page at the bottom of the page. When " Debts " appears on the monitor of your measuring instrument, you run out of credit. You will see your gauge show you the smallest amount you need to get it going again.
Push the POD key (usually blue) to go to the "B" monitor to find out. When " off " appears on the monitor of your instrument, push the "A" key. When you run out of credit, your counter will show you how much you need to repay. However, you can top up any amount to get your natural gas supplies going again.
A minimum of 30% of what you top up will be used as credit on your counter - even if you have to repay a large amount. When you do not have a natural gas source but have credit and the display reads "On", turn off all your natural gases. When you have trouble charging your gauge, carefully clean your keys or cards with a clean, dried towel and reinsert them.
The most common problem can be solved by cleaning your keys or cards with a clean, dried towel and reinserting them into your instrument. It is also a good idea to check that you are using the right keys or the right cards. When you use an old or old map or a different one, you receive an errormessage. This means that there is a problem with your measuring device, your keys or your memory cards that we need to fix.
An empty display and disconnected AC outlet may result in a blackout. Have a look at our information about the blackout and ask your neighbor. Once the display begins to work, you have solved the issue. When your measuring instrument is faulty and your supplies fail, we will try to reach you:
Importantly - if we determine that you have created the issue (e.g. because you do not have enough credit on your meter), we will bill you for the call. Check out the latest condensing error updates for your Pay As You Go counters at the following links.