Consumer Credit Helpline

Helpline for consumer credits

But the retailer could say no if the cost of repair or replacement is too high and offer compensation instead; usually a partial refund or credit. Contacting the consumer hotline - Citizen advice If you need more help with a consumer issue, call the Citizen Advice Consumer Hotline (formerly known as Consumer Direct). If you are in Northern Ireland, please get in touch with Consumerline. Hotline charges up to 9p per min from a fixed line.

When you call from a cell phone, it costs between 3p and 5lp per min - if you have included a few min, it's the same as when you call a fixed line.

A consultant will respond to your call as quickly as possible, usually within a few moments. As soon as you talk to a consultant, your call should take an estimated 8 to 10 min on the average. Consumers can also call the consumer services department on-line. Consumer services do not handle correspondence about other types of problems.

Helpline consultant can: The consultant, however, cannot: Before contacting the helpline, you should have a stylus and a piece of hard copy with you. In order to help the consultant give you the most pertinent pieces of information, you should be prepared to give him as much of the following information as possible: We use the information you have provided to us to respond to your inquiry.

Please let us know so we can get in touch with you to get your feed back about our services. He or she could get in touch with you for further information or to get further tips to help them with their work. Let us know when you call the consumer services if you do not want your data to be passed on.

Contacting the consumer hotline - Citizen advice

If you need more help with a consumer issue, call the Citizen Advice Consumer Hotline (formerly known as Consumer Direct). If you are in Northern Ireland, please get in touch with Consumerline. Hotline charges up to 9p per min from a fixed line. When you call from a cell phone, it costs between 3p and 5lp per min - if you have included a few min, it's the same as when you call a fixed line.

A consultant will respond to your call as quickly as possible, usually within a few moments. As soon as you talk to a consultant, your call should take an estimated 8 to 10 min on an average. Consumers can also call the consumer services department on-line. Consumer services do not handle correspondence about other types of problems.

Helpline consultant can: The consultant, however, cannot: Before you call the helpline, you should have a stylus and a piece of hard copy with you. In order to help the consultant give you the most pertinent pieces of information, you should be prepared to give him as much of the following information as possible: We use the information you have provided to us to respond to your inquiry.

Please let us know so we can get in touch with you to get your feed back about our services. He or she could get in touch with you for further information or to get further tips to help them with their work. Let us know when you call the consumer services if you do not want your data to be passed on.

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