My Card AccountCard account
What should I do if my card is stolen or missing?
If you inform the customer service team that your card has been misplaced or has been stolen, we will immediately place a temporarily ban on your card. As a result, all purchase or transfer to or from the card will be stopped. As soon as you have sent a written confirmation that you wish to mark the card as permanent loss, we will refresh the card to be locked.
Will I have to subscribe to an arrangement to receive a card? Prior to requesting or paying for a card, we will make a full copy of the General Conditions available to you. He will also inform you about all charges in connection with the use of the card. Click on the text in the centre of the "Activate your map here" page on the home page.
Fill in all necessary boxes, key in the appropriate key code and click "Activate card". From the Home screen, browse to the My Maps area, click the map, and then click the Activate icon. Fill in all necessary boxes, key in the appropriate key code and click "Activate card". Browse to "My Cards" How long does it take for my card to be sent?
Once your card has been physically presented, it may take up to 6 months for your card to be shipped, subject to your location. Map deliveries to UK citizens take up to 2 week, to other European Union Member States up to 4 week. When you select the Express Mail options, your card will be despatched and handled within 5 workdays.
Wherever money is remitted to your eWallet, it cannot be issued via your card, whether physically or virtually. As a result, your balance is protected if your account number of the card is at risk or your card is missing, misappropriated, stolen oder cloistered. If, for example, you want to buy something with your card on-line, or if you want to use your card to draw money from an ATM, you must consider transferring money to the card first.
It is also possible to select the account credit card options to let the eWallet balance flow to your card via automatic withdraw. Money can be sent to and from your eWallet at any given moment. Select the "From account to card" item. Type the amount you wish to pay from your account to your card in the appropriate boxes.
Then click on "Transfer". Verify the bank transaction detail. You' ll see an answer that your money's been wired. Select the "From card to account" item. Type the amount you wish to pay from your card to your account in the appropriate boxes. Then click on "Transfer". Verify the bank transaction detail.
You' ll see an answer that your money's been wired. Your main account is denominated in EUR, your credit/debit card transactions are denominated in EUR, and you choose EUR from the drop-down list. Your main account is denominated in US dollars, your credit/debit card transactions are denominated in euros, and you choose EUR from the drop-down list.
Your credit/debit card account may show in the outstanding transactions ?. Your main account is denominated in EUR, credit/debit card transactions are in EUR, and you choose $US from the drop-down list. In order to modify the main account, choose the account number you want to use as the main account. There is a Make prime page at the top of the page.
Protect your card thoroughly, as it can be used without a Pin. CVC2 is a three-digit safety coded card that will appear on the back of your card in inverted italics on the right side of the signing field or in a blank space next to the signing field. A CVC2 number is used to confirm that a real card is being used during a payment operation.
Choose the map you want to see. On this page there is a hyperlink with the title "Show map data". In this way you can see the number of the card and the CVC2. Due to safety precautions, the user ID selected at the moment of account creation or given by your sponsor cannot be modified.
When selecting a user ID for your account, please bear this in mind. What do I do with the Key Code Card? Second is the Key Code Card. Each account holder has a one-of-a-kind deck of 120 digits consisting of alpha-numeric combination numbers 1-120 followed by a deck of two characters A-Z.
Every single card number on this card can only be used once and is exclusively reserved for your account and your account alone. You should look at both the numbers and the characters on the required source card especially if one of the maps is almost exhausted. When you try to use a key from an old card, you receive the message "Invalid key provided".
It is also important that there are no blanks before or after the key in the Key Codes box, e.g. when the key is copied and inserted from the Key Card. I get the message "Invalid key provided". Why? You should look at both the numbers and the characters on the required source card especially if one of the maps is almost exhausted.
When you try to use a key from an old card, you receive the message "Invalid Key Provided Code". It is also important that there are no blanks before or after the key in the Key Codes box, e.g. when the key is copied and inserted from the Key Card.
When you don't have a physical card and want to buy one. Type a short explanation in the text box that confirms that you want to cancel your account. Type a short explanation in the text box that confirms that you want to cancel your account. You cannot reopen an account that is locked.
Can I check my account? To check your account, follow the procedure below: Browse to the KYC options in the MY PROFILE section, where the documentation requirement for your additional account card and ID provided by the federal administration was made. Notice that if you give us a forged or falsified ID card, you will be prevented from ever having an account with us.
For this reason, your account login is secured with an encoded passcode that is provided only to you. We store your account information in our datacenter, which meets PCI-DSS Level 1 requirements as strictly as possible. You can be sure that your virtual and virtual cards are as secure as any card you receive from your nearest banking institution.
If you use your card at a retailer or ATM, you will be asked to provide your personal identification number, which is one of the most up-to-date secure practices in the financial card and financial service industries, to make sure that you are using your card and not someone who does not have your authorization to use your card.
If you use your card at an on-line retailer, the retailer will usually try to determine that you are completing the transactions by prompting you to provide the safety information on the back of your card to ensure that the card is in your possession. However, if you do not have a card with a safety information on it, you may not be able to use it. It shows that only you are in control of your card data.
If you do not believe that a payment has been made on your card by you, you may contest the payment by following the arbitration procedure on our website. When shopping at a retailer or withdrawing money from an ATM, you must almost always use the code you were given when you received your card.
It shows that only you are in possesion of your card. If you do not believe that a payment has been made on your card by you, you may contest the payment by following the arbitration procedure on our website. Authorization is the first part of a sale where a merchant asks the issuer of an account holder's account to check that: 1) an account is current and 2) the account holder has sufficient capital to make a payment.
Authorization will reduce your open-to-buy credit, but the funds will not be actually debited from your account until the merchant has completed the purchase. As soon as you receive your card, please be sure to personally signature it. Keep your card and CVC2 information in a safe place if necessary. Destruct and discard vouchers, airline tickets, routes and anything showing your card numbers, CVC2 numbers and/or your personal number.
Remember your card PIN. Don't ever put it on the card. A number of prepaid card limitations have been introduced by the Flemish authorities which make it impossible for us to offer a card to people living in France. There is a charge for this bank wire. For more information on each of the options below, see the Payouts section of the FAQ.
When have I applied for a Wire/Bank/Telegraphic payout; when will I see it on my account? Open-to-Buy is computed by deducting outstanding fees, known as authorizations, from your account balances. When your card is used at certain retailers, such as a gas pump or eatery, your transactions may be authorized for more than the real amount of the sale.
Usually this happens when the merchant wants to check if your account has enough credit to allow a possible tip payment. Remember: Suspended fees may take up to 30 workingdays after the date of your order to be withdrawn from your account. Dealers sometimes authorize the sale on your card for a full amount and then submit more than one transaction.
Authentication is released after a specified timeframe to make sure your money is at your disposal. If you do not have enough money to set the card charges, your credit will be lost. Authorization is the first part of a sale where a merchant asks the issuer of an account holder's account to check that: 1) an account is current and 2) the account holder has sufficient capital to make a payment.
Authentication will reduce your open-to-buy credit, but the funds will not be actually debited from your account until the retailer has closed the deal. Outstanding fees are displayed if the dealer has applied for approval on the card but has not closed the deal. For various purposes, a outstanding debit can stay in your account for up to 35 trading day even if a trader does not intend to close the deal.
A number of different issues need to be considered when your bank expects an incoming wire/bank/telegraph transmission. These include a recent copy of your valid ID or driver's licence and a copy of an electricity bill containing your name and your recent mailing address that is less than four (4) month old.
I have to reply to a safety query every times I login to my account. Why? If you buy a dinner in a local eatery with your card, your deal is authorized for the amount of the food plus twenty per cent of the batch slips to allow for possible tip payment.
If the merchant pays the amount actually paid out at the eatery, these entitlements will be withdrawn from your account, usually within 7 to 10 workingdays after your stay. What is the reason I have Eur100 eligibility on my account if I did not buy Eur100 in gas? This entitlement will be withdrawn from your account once the gasoline merchant has actually paid for it, usually within 2 to 4 workdays.
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