Professional Credit CounselorsLending advisors
When the professional qualifications you were studying for were included in the QCF or SCQF at the moment of your graduation, we will use the credit standing and standard of your prior studies and not those included in the professional associations lists. In case your qualifications are not mentioned below, but were assessed by either QCF or SCQF at the moment of your studies, we can take this into account when making the transfer.
Credit counselors work with a client base to offer hands-on and emotive assistance in managing and managing sensitive individual loans. Borrower advisors are in charge of managing complicated borrower complexities and help individuals administer their financials and ultimately become debt-free. Providing hands-on assistance and guidance to customers whose liabilities are out of hand, they advise on matters such as finance plans, budget, money handling and insolvency.
We work with and advise our customers' debtors and lenders on litigation and litigation matters. You will also help customers who are under stress or worried about their finances. Borrower advisors could have expected to begin with a wage of about 20,000, although they could rise to 30,000 with management responsibility or as specialized case handlers, a Money Advisory Trust nationwide learning program.
These provide the fundamental skills/knowledge needed for debrief counselors to begin giving debriefing. Workplace related professional experiences are more important than official credentials and most credit counselors begin in a related volunteer position. Demonstrating good social competences is important so that experiences in working with individuals in any function, but especially with individuals at risk, are important.
A lot of charity organizations or organizations providing credit counseling depend on the good will of the volunteer, so it will usually be possible to find volunteer possibilities in this area, such as general counseling in a center. There will also be value in having professional backgrounds in a financial function, e.g. as a treasurer or in a collection function, or even in a non-professional function, such as the management of a household for a local government group or company.
Computer/administration skills will also be useful as credit counselors divide their working times between desk-based tasks and working with customers. Borrower advisors usually work during regular business hours, Monday - Friday, 9 am - 5 pm. Exceptionally, they may be forced to work outside business hour to get together with customers in the evening or on Saturdays.
To be a credit counselor is a desk-based function, although some credit counselors often work outside the offices, meet in person with customers and lenders, and sometimes participate in legal proceedings. Some will only negotiate with customers by telephone or in written form. They can take on management tasks such as managing a multi-advisor teams or providing education for new advisors.
You could also take on more sophisticated case work by providing more specialised trainings conducted by the Money Advice Trust. I' ve been working for CAP for three years, starting in the Client Services department as a credit consultant and ending with the head of the Client Services department.
Typically, in a working session, I maintain a client account book with the goal of working with them until they are debt-free. It is my everyday work to handle incomming telephone and mail messages from customers, vendors and other department. Each of our customers has had their own annual statements and budgets drawn up by other credit consultants, which show their revenues and expenses and evaluate how much available revenue they still have to pay off their loans.
Since individual conditions are constantly changing, we need to modify their bank statement as revenues and expenses evolve, work with their lenders to establish real payments schedules, and ensure that they move forward in a way that helps them cancel debts in a timely manner. All our customers are encouraged to reduce their accounting expenses for Christmas, birthday and unexpected events.
Personally, I like it when customers call to use their life insurance deposits and find that they have more cash than they think. Several of our customers have never rescued before in their life and it is great to see the advantages of making Savings for them. Also, I like to be able to tell customers that they are debt-free; it is such a facility and service for them, and something that is surprising to be able to participate in.
As this is a telephone services, customers must cooperate by submitting all necessary documentation, depositing it into their bank accounts (so that we can settle their invoices and debts) and informing us of any changes in conditions. Sometimes our customers can lead a rather messy life and sometimes they can fight without personal contacts.
Since we believe that we must be equitable with both our lenders and our customers, it is important that we have precise, up-to-date information on our finances and that we are always clear about the customer's correct earnings. When customers are not able to work with this system, we have to shut down their bank account, which is hard.
While I am still a credit counselor, I am also a head of a group of six individuals working in the same or similar positions. For someone who wants to do this kind of work, I would recommend that they be able to multitask, have clear oral and writing communicative abilities, and stay quiet and professional in difficult circumstances.
Credit counselors must be compassionate, highly committed to those in need and have the trust to talk to clients in a professional, considerate and supportive manner on the telephone. Credit counselors also need good administrative knowledge, a clear, logic working style, and the capacity to work with precision and detail.