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Don't ever stop saying to younger staff that they will have lots of room to expand both sideways and horizontal if they don't relish their present post. They' re really sweet guys. There are far too many trainees and too little work (approx. 1.00 trainees). Take fewer trainees and make sure you have work for those you are hiring.
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My own refinancing expertise is the basis for this expertise, which may differ (but probably not much) from those of conventional refinancing or purchasing expertise. After I was recruited, I was expected that the timetable would be about 50-55 lessons per weeks with an obligatory Saturday a months.
However in reality the actual timetable was Mon-Fri is 07AM to 7PM...7AM (usually you have to remain as late as 8:30) and yes, on hard copy you are only supposed to work 1 Saturday out of the Month, but every Saturday you don't work you can anticipate setbacks the next Monday.
Had I been informed right from the beginning that I would work 6 working nights a week, every individual working day, and had been asked in March to work 30 working nights in a row, I would not have taken this position. My speciality, known as "CARI", is refinancing the customers we currently serve to make sure they are in the best position.
Every experienced mortgage lender can tell in the first few seconds of the call whether the customer is in a good place or not, without having to draw any funds. When you don't get loans for these individuals, you will be put into a worst case lead flow where there is no possibility and you are almost certain to fall through.
Several times we are even informed by our managers that they don't give a damn how good the profiles look, they just take the loan, refuse the customer and move on. Note that we do not collect the customer's loan without their consent, but they have led us to increase the fact that we can actually make the customer a lot of savings just to have us call back 5 min after calling their loan to say, "You are in a good place".